論前臺服務的效率管理

論前臺服務的效率管理

畢業論文

論前臺服務的效率管理

摘要；前臺不僅具有接待功能，而且具有銷售功能，同時也是飯店對客服務的協調中心。前臺被稱為飯店的“大腦”和“中樞神經”，對飯店的整體運行有直接的影響。因此，加強前臺服務的效率管理10分必要，本
文在系統闡述加強前臺服務效率管理的重要意義的基礎上，提出了1系列提高前臺服務效率的建議。

關鍵詞：前臺；服務；效率管理

    A Discussion About The Front Desk Service’s Efficiency
Management

 
Abstract: The front desk  not only has the reception function, moreover has the sales function, it is also the service center, the front desk is called the hotels "brain" and "the central nervous system", is the entirety works to hotel to have direct effect. Administration is very necessary therefore, reinforcing the efficiency that the front desk  serves , basis expounding  reinforcing the front desk serving the importance that efficiency manages in system is listed in the main body of a book, suggestion having suggested that a series of rise front desk  serves efficiency.

Keywords: The front desk; Service; Efficiency management

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